Travelapp BV - Tripready Support Policy

Effective Date: November 1, 2023

1. Introduction

Welcome to Tripready, the travel app provided by Travelapp BV. We are committed to providing exceptional support to our valued users. This Support Policy outlines our commitment to assist you with any issues you may encounter while using our app.

2. Contact Information

• Company Name: Travelapp BV
• App Name: Tripready
• Address: Karolingerslaan 150, 3400 Landen, Belgium
• Email: info@tripready.be

3. Support Channels

We offer support through the following channels:

• Email: You can reach out to us via email at info@tripready.be for any questions, concerns, or issues.

4. Support Hours

Our support team is available to assist you during the following hours:

• Monday - Friday: 9:00 AM - 5:00 PM (Central European Time)
• Saturday - Sunday: Closed

5. Response Time

We are committed to providing a prompt response to your inquiries. Our typical response time for emails is within 24 hours during our business hours. If you contact us outside of our business hours or on a weekend, please expect a response on the next business day.

6. Support Services

We provide support for the following:

• General Inquiries: Questions about the app, its features, and how to use it. Technical Issues: Assistance with technical problems, errors, and bugs in the app.
• Account Assistance: Help with account setup, password resets, and other account- related issues.
• Feedback and Suggestions: We welcome your feedback and suggestions for improving our app.
• Billing and Payment Inquiries: Assistance with billing and payment-related issues.

7. Support Limitations

Please note that our support services have some limitations:

• We may not be able to assist with issues arising from the use of outdated app versions.
• Support for third-party services or devices related to the app may be limited.
• We may not provide support for issues that result from unauthorized modifications to the app.

8. Privacy and Security

We take your privacy and data security seriously. Please refer to our Privacy Policy for information about how we handle your data.

9. Updates to Support Policy

This Support Policy may be updated from time to time. Any updates will be communicated through our app or website. Thank you for choosing Tripready. We are here to assist you and make your travel experiences as smooth as possible. If you have any questions or need assistance, please do not hesitate to contact us via email at info@tripready.be. Safe travels!